- Deliver consistent, efficient transaction processing that meets customers’ expectations
- Reinforce energetic employee responses to customer service requests with immediate desktop access to needed information
- Identify customers’ attrition risk, then trigger the appropriate organizational response
- Support effective onboarding activities and seamless hand-offs across the organization
- Set and manage customer expectations with service level agreement tracking and escalation tools
Sales & Service provides integrated tools to help institutions deliver excellent service, develop customer relationships, and streamline fulfillment processes for lasting, profitable relationships.