Today’s financial services customers demand a seamless, multichannel sales and service experience, and reward financial institutions that deliver this experience with higher retention levels and cross-sell rates. For many financial institutions, attaining these customers requires reaching the right person through the right channel, at the right time, and with the right offer.

Achieving this goal takes considerable effort and includes providing real-time evaluation of fraud and credit risks, service failures, and changes in customer life cycles, as well as delivering this information to employees at the point of contact so that all levels of the organization provide a superior customer experience with each interaction.

Technology’s Role

ARGO’s technology delivers the results you need by monitoring customer events, predicting customer behaviors, recommending actions, alerting management to service failures, and measuring the success of operational adjustments and controls. The right technological solutions will determine staffing needs, select the best employees, deliver training at the desktop, measure training effectiveness, highlight areas for additional coaching and development, and reward employee behaviors that foster a superior customer experience.

The ARGO Advantage

Through our interactions with the largest financial services companies in the industry, ARGO has gained unique insights into each company’s strategic goals and objectives. Our planning services align your strategic objectives to ARGO line-of-business product version release, providing a roadmap of key considerations and best practices. We’ve put this nearly three decades of experience to work in our integrated LOB platforms for:

  • Teller Operations
  • Sales & Service
  • Lending Origination
  • Credit Risk Management
  • Payments Processing

ARGO’s solutions include embedded support for:

  • Risk Management
  • Employee Engagement
  • Compliance

Financial Service Strategic Goals

One or more of the following organizational goals typically drive financial service company strategic project and process improvement initiatives:

  • Revenue Expansion
  • Productivity and Efficiency Gain
  • Customer Experience
  • Engaged Employees
  • Risk and Opportunity Management