Connects Lead Generation
Expand the customer lead pipeline based on detected needs and [...]
Credit Risk Management Brief
Describes a consistent approach to automated credit decisioning across channels [...]
Technology Infrastructure Supporting Our Omni-Channel Solution
With financial services product offerings largely commoditized, it’s hard to [...]
Improving Sales and Sales Performance Management
Sales and sales performance management supports the bank’s growth objectives [...]
Role of Analytics and Decisioning in Digital Delivery
The value of analytics lies in the ability to rank [...]
Staying Customer Connected
An institution can positively impact engagement by showing an understanding [...]
Actively Listening to Customer Needs
How can you “listen” to customers through digital channels? In [...]
Proactively Meeting Customer Needs
Translate learned customer needs into action. This article talks about [...]
Improving Customer Needs Leadership
A successful customer needs strategy depends on the ability to [...]
Reducing Risk in an Omni-channel Delivery Environment
The damage caused to an institution’s brand and reputation as [...]
