Be more competitive in an Omni-Channel world
Add value in the early stages and throughout the customer journey
Balance utilization of staff and automation
Rapidly detect and identify needs
Be more relevant to your customers
Reduce risk for your organization and customers
Increase acquisitions of deposit and lending customers, and reduce abandonments
Expand your delivery capabilities across channels
Customer Journey Alignment
Identifying and meeting your customers’ needs in an Omni-channel world presents many challenges. Detect your customers’ needs earlier in the customer journey. Use automation to deliver timely and relevant engagement. Meet your institution’s needs of increasing acquisition, improving staff efficiency, and retaining your customers.
Customer Data Drives Engagement
Your institution has a wealth of information about your customers. Imagine using automation to increase that knowledge and even gather information about prospects browsing through digital channels. Let data drive personalized and timely engagement. Provide your staff with a 360-degree view of your customers. Improve your services and processes with management insight.
Streamline the Path to Fulfillment
Let automation escort your customer through fulfillment. Help your consumer and business prospects and customers meet their deposit and lending needs in a frictionless Omni-channel environment. Complete start, stop, and resume capabilities across digital, human, or a blend of channels simplify the process, improve customer experience, and streamline the path to meeting needs.
Optimized Use of Human Assets
As consumer demand for the convenience of self-service increases, so does the desire for easy access to human help. Connects provides a seamless Omni-channel approach to transaction processing. Your customers can have their needs met wherever they choose to do business. Meet customers where they are, through digital, branch, contact center, or a blend of channels.
Introducing Connects
We equip financial institutions to meet the shifting needs of an Omni world. Connects can help you expand Omni-channel delivery, drive personalized and relevant engagement, increase customer acquisition, use your staff more efficiently, and reduce risk.
Staying Engaged Throughout the Customer Journey
Connects delivers what you need to be competitive through Omni-channel delivery. Extend your customer acquisition strategy, improve customer experience, streamline your fulfillment process, provide efficient self-service and staff-assisted service, and listen to the voice of your customers across all stages of the customer journey.
