Role of the Banker

Improving banker efficiency and customer experience.

Page Illustrations h ARGO Human Asset Management Hero Illustration

Expand the Role of the Branch

The role of the branch has evolved in an Omni-channel world. How can the institution meet needs and develop relationships while maximizing efficiency across channels?

Page Icons

Empower bankers to meet needs detected in other channels

Page Icons

Integrate with accessible human

Page Icons

Equip bankers with a 360-degree view of customer information

Page Icons

Automate workflows for referral and pipeline management

Page Icons

Reduce time spent completing tasks

Page Icons

Optimize staff capacity

Infographics h ARGO Infographic Human Asset Management

Empowering Branch and Contact Center Staff

Transform your branch and contact center into proactive engagement rather than reactive destinations waiting for traffic. The information collected in the digital channel provides the insights a banker needs to approach and delight customers. A universal desktop provides seamless access to monetary transactions, services, sales, fulfillment, and advisory support from a single touchpoint. Whether inbound service or outbound sales, staff access to key data creates a best-in-class customer experience.

Positively Impact Customer Experience with a 360-degree Customer View

While digital adoption reduces staff contact with customers, your staff can make the most of every interaction with a consolidated window into customer information. A 360-degree view of information from digital and human channels allows staff to focus on meeting needs.

Client Profile x
Infographics h ARGO Infographic Human Asset Management

Improve Workflow Efficiency

Streamline the execution and tracking of complex transactions, ensuring efficient, consistent, and timely process completion. Empower your branch and contact center staff to originate or resume complex customer transactions. Automate workflow routing and tracking to the back office or specially skilled parties for high performance against SLAs.