Insights

Virtually Eliminating Check Fraud – a Business Case

Accelerate the Move to Paperless and e-Signatures – a Business Case

Retail Lending Business Case

Detect, Protect, and Grow Revenue

Compliance Support Bulletin – October 2022

Acquisition and Fulfillment in an Omni Ecosystem

Actively Listening to Customer Needs

How can you “listen” to customers through digital channels? In this article, we talk about how to interpret digital behavior, ask the right questions, and help your customers meet their...

An Introduction to ARGO

With over 40 years of experience, ARGO shaped best practices around mission-critical business areas. We are driven by our mission: To provide financial services and healthcare customers with best business...

Automating Consumer Lending Across Omni Delivery Channels

Customers expect convenient access and simplicity when attempting to complete a loan application – online, staff assisted, or a blend of both. They expect an Omni-channel experience. Learn how to...

Creating Revenue through Customer Acquisition and Relationship Expansion

Customer Support Capability

We improved on the traditional help desk model by monitoring performance trends and over operational KPIs to predict and prevent most issues and outages before impacting users. Learn about how...

Getting Service Right in Omni-channel Delivery

Executed well, service events provide loyalty and growth building for the institution. Done poorly, service encounters increase attrition risk. In this interview, we discuss how your institution can meet customer...

Growing Revenue Through Business Lending

Business lending accounts for more than 30 percent of the nation’s bank loan portfolios, but the supporting lending processes at most banks are still heavily manual. In this interview, we...

History of Being A Disruptor

ARGO has been disruptive with our financial services and healthcare solutions, leapfrogging the industry. Read more about our innovation strength, stellar balance sheet, and industry content leadership. We deliver proven...

Expanding Your “Customer-Centric” Engagement

How can software help an institution be customer-centric? We have identified seven areas where we can link customer centricity to business performance. Read more in this interview with David Engebos,...

Improving Customer Acquisition through Intelligent Lead Generation

Consumers want you to understand their needs and provide personalized engagement – whether they interact face-to-face or through digital channels. In this article, we talk about how intelligent lead generation...

Improving Customer Needs Leadership

A successful customer needs strategy depends on the ability to listen and respond. In this article, we discuss how embedded “listening posts” help you detect, measure, and respond with efficient...

Improving Sales and Sales Performance Management

Sales and sales performance management supports the bank’s growth objectives by giving staff the tools they need to convert leads. Learn how to track contacts and referrals, manage goals, and...

Increasing Market Competitiveness through Customer Experience

Listening to the Voice of the Customer

Maximizing Operational Efficiency in Fraud Prevention

In a traditional environment, reducing fraud loss requires increasing the load on your fraud analysts. In this article, we show you how you can improve accuracy while improving efficiency through...

Meeting the Specialized Needs of Business Customers

How do the needs of your business customers differ from your consumers? Business customers range in size and structure, requiring more complex processing, needs handling, fulfillment and credit options, and...

Mitigating Credit and Compliance Risk through Automation

Financial institutions can use automation to gain a competitive advantage by mitigating credit risk in an Omni-channel world. Learn how automation can strengthen compliance, reduce risk and cost, and improve...

Modernizing Your Customer Delivery Model

A modern customer delivery strategy meets customers where they are in their journey. Read about the key pillars for updating your business model to expand revenue, improve efficiency, and compete...

Mitigating OTC Fraud in Real Time

According to a recent ABA Deposit Account Fraud Survey Report, 49 percent of fraud occurs in over-the-counter (OTC) transactions. Learn how you can mitigate fraud in real time – without...

Fraud & AML Overview

Role of Analytics in Fraud Prevention

Increased accuracy in fraud detection has a direct impact on the cost of running a fraud prevention department. Read about the five structural pillars that resulted in doubling fraud detection...

Omni-Channel Fulfillment

Optimizing Performance Through Management Insight

Management insight helps you measure performance and predict future success. In this article, we discuss how we’ve embedded performance metrics to help you improve outcomes across functional areas of our...

Originating Loans at the Point of Sale

Proactively Meeting Customer Needs

Translate learned customer needs into action. This article talks about how you can deploy timely and relevant campaigns, avoid SLA slippage with workflow routing, and respond to events that may...

Reducing Risk in an Omni-channel Delivery Environment

The damage caused to an institution’s brand and reputation as a result of failure to mitigate risk can be swift and devastating. This article discusses how technology can equip your...

Reimagining Campaigns

Role of Analytics and Decisioning in Digital Delivery

Role of the Banker in an Omni Delivery Environment

Many branches have seen a decline in foot traffic and a shift in customer requests. Consumers still value the local branch for face-to-face engagement, but they increasingly use it for...

Protecting Business Customers from Fraud

Businesses are looking for ways to expand the use of traditional positive pay for commercial checks and electronic payments. In this article, we share how banks can bridge the gap...

Staying Customer Connected

An institution can positively impact engagement by showing an understanding of the customer and their needs. This can be challenging in an Omni-channel world. In this article, we share how...

Strengthening Relationships through a Digital Personal Financial Planner

Teller Strategy in Today’s World

From top 10 to regional, major retail banks tell us they share five primary challenges regarding their teller strategy. Read about how we address the challenges of efficiency, fraud, compliance,...

Technology Infrastructure Supporting Our Omni-Channel Solution

With financial services product offerings largely commoditized, it’s hard to compete with products alone. Our technology infrastructure helps you meet market challenges. In this article, we discuss how you can...

Projecting ROI Lift with OASIS Fraud Detection

Credit Risk Management Brief

Connects Lead Generation

Connects Omni Fulfillment

Connects Customer Engagement

Customer Data Platform

Customer Authentication and Fraud Prevention Solution

Accumulator – Personal Financial Planner

Personal financial planning empowers your customers with tools and education for financial well-being, which then creates a rich source of data to support customer acquisition and retention. Download this solution...

Connects Contact Center

Download our solution brief to learn more about ARGO’s integrated desktop solution that spans all channels and lines of business, and consolidates customer information, converting the traditional contact center into...

Connects Service

Connects Sales and Sales Management

Connects

Paperless Processing

Retail Lending Solution

Teller Payments Fraud

Download our Teller Payments solution brief to learn how ARGO solutions and services for Teller Payments, Fraud & AML Monitoring, and Early Detection Monitoring can support your organization’s fraud prevention...

OASIS Transaction Analysis

OASIS Signature Verification

OASIS Check Stock Validation

Download the OASIS Check Stock Validation solution brief to learn how automation can reduce loss, increase spead and accuracy, reduce manual verifications, and decrease false positives through digital check image...

OASIS AML

With comprehensive case management capabilities and a single, integrated workflow, ARGO OASIS™ (Optimized Assessment of Suspicious Items) AML helps protect financial institutions from money laundering, terrorist financing activities, regulatory risks,...

SAND

Transforming a Customer Delivery Business Model in a Digital Economy

Improving Customer Acquisition

Omni-channel strategies to acquire customers and expand relationships have tremendous potential to appeal to both consumer and business prospects. Listen to how you can increase success by getting the strategy...

Elevating Customer Experience

How do you design and deliver an exceptional experience that exceeds changing customer expectations? Our CXPA-certified customer experience professional with decades of experience in financial services will share her observed...

Omni Fulfillment

How can you delight customers and meet their expectations from anywhere at any time with a frictionless fulfillment experience? What does it take to rapidly retarget applications abandoned in digital...

Preventing Teller Payments Fraud

From Top 10 to Regional, financial institutions share the same primary challenges regarding their teller solutions. Learn how to stop worrying about your teller challenges and start building on your...

Expanding Fraud Capabilities

We are changing the game in fraud prevention, providing our customers with hard financial benefits. See how we are expanding fraud capabilities to reduce fraud loss, staff cost, solution operating...

2022 Operational Reliability Results

Our customers expect operational excellence with improved predictability, proactive issue prevention, responsive support, and better recovery in the event of an issue. Learn more about our results in this short...

Using Analytical Software to Create Better Business Outcomes

Customer Authentication and Fraud Prevention

Automate Your Workflow

Automated Credit Underwriting Analysis and Processing

Improve Decision Outcomes

Ensuring Digital Fulfillment Strategy Performance

Stopping Fraud with Predictive Analytics

ARGO’s research has found that traditional, rules-based fraud detection is limiting because rules overlap, and systems only act on situations defined in advance. With the help of predictive algorithms, FIs...

ARGO Named a 2021 Top 100 FinTech Provider by IDC Financial Insights

Israel Discount Bank of New York Implements ARGO’s Anti-Fraud Solutions Suite

ARGO announced Israel Discount Bank of New York (IDB Bank), a financial institution that offers personal, commercial, and private banking services, has enhanced its security posture through the implementation of ARGO’s full...

ARGO Enhances Dollar Bank’s Customer Experience with its Retail Banking Solutions

Lending in a Digital World

Customers expect convenient access and simplicity when attempting to complete a loan application – online, staff assisted, or a blend of both. They expect an Omni-channel experience. Learn how to...

ARGO OASIS™ Wins FinXTech Award for Best Solution for Protecting the Bank

International Bank of Commerce Enhances Retail Banking Experience with ARGO Technology

ARGO announced Laredo, Texas-based International Bank of Commerce (“IBC Bank”), selected its products to enhance the financial institution’s retail banking experience by streamlining operations, protecting customers against fraud and further cultivating customer...

First National Bank Demonstrates Commitment to Customer Experience, Security

ARGO announced that Pittsburgh, PA-based First National Bank, the largest subsidiary of F.N.B. Corporation (NYSE: FNB), has selected its suite of retail banking technology to support a secure, convenient, seamless customer...

A Six-Pillar Campaign Strategy to Help Financial Institutions Achieve Quantifiable Results in a Digital Era

ABA Bank Marketing, ‘Maximizing the ROI of Digital Initiatives’

Banking Exchange, ‘Fighting Fraud Through A Customer-Centric Lens’

Compliance Support Bulletin – January 2023

Driving Customer Experience in Financial Services

2022 Operational Reliability Results | EDMS

Early Detection Monitoring Services (EDMS) protect mission-critical operations, detecting and addressing issues before they affect application performance. ARGO’s latest Operational Reliability Results Report features the customer impact of EDMS in...

Elevating Sales Success

Sales and sales performance management tools increase performance by empowering staff to identify, manage, and track opportunities from point of detection through close fulfillment. Watch this short video to learn...

Importance of CX for Your Customer Delivery Strategy

ARGO Drives Customer Engagement Transformation for Financial Institutions

ARGO Connects enables financial institutions to implement an automated, Omni-channel, customer-centric delivery business model that enhances the entire consumer digital experience. Leveraging consumer lifetime value information, the system expands customer journey touchpoints,...

ARGO’s OASIS Fraud Prevention Solutions Suite Implemented in More Than 400 Institutions Nationwide

OASIS analyzes images and characteristics of the account, entity, conductor, and channel, allowing institutions to detect more fraud by lowering analysis thresholds. With OASIS, financial institutions see a significant lift...

Compliance Support Bulletin – April 2023

A Tactical Approach to Check Fraud Will Not Work – BAI Article

Expanding Role of the Branch

OASIS Alterations Detection

Defining “Digital” as a Strategic Competitive Advantage

Strategic definitions place “digital” as a competitive differentiator engaging consumers early in the customer journey, providing a market advantage by detecting needs, advising on financial planning, servicing customers in their...

Risk Mitigation

Evolving strategies expand reach, increase acquisition, and enhance the customer’s experience. Institutions must also deal with the increased risks that are part of growth. Automation can detect, quantify, and adjudicate...

Compliance Support Bulletin – July 2023

Delivering Service Excellence

Watch this short video to learn more about improving service delivery by empowering customers with self-service options, preventing SLA slippage, simplifying staff access, and proactively validating customer satisfaction in an...

Improving Utilization Review Economics

Improving Utilization Review Workflow Efficiency

Insurance reimbursement is a time-sensitive, complex workflow problem that must bring a large amount of data together from multiple sources. Read about how automating workflow can improve patient care by...

EMPI Overview

Up to 33 percent of all denied claims are associated with inaccurate patient identity, which costs the average hospital $1.5 million each year. Resolving these identity issues is costly. In...

Health-PayPro Patient Financing

Entity Match and Resolution EMPI

Duplicate Prevention

Duplicate records may cause financial and clinical issues, including treating patients incorrectly due to misinformation, repeating tests resulting in higher costs, and providing incorrect claims information to insurance companies. Learn...

Data Profile Analysis Service

Boosting Utilization Review Effectiveness through Automation

Best utilization review practices achieve a disciplined earned revenue model that maximizes the insurance reimbursement patients deserve and are entitled to. Learn how CareChain automation can optimize workflow and improve...

Improving Utilization Review Workflow Efficiency

Behavioral Health CareChain targets the utilization review process making it easier to manage. It maximizes insurance reimbursement to improve patient care for those who would benefit from a longer stay...

Behavioral Health CareChain Implementation and Support

What does a successful Utilization Review mean to you?

Automated chart auditing ensures documentation is completed on time, improving the quality of care, reducing the burden on staff, and lowering labor costs. Give your organization all the tools it...

Role of Analytics in Behavioral Health Utilization Review

Employing technology and analytics for behavioral health UR benefits the facility by establishing and preparing the UR nurse with the information needed for UR calls, reducing the chance of premature...

Optimizing Utilization Review with Automation Technology