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Accelerate the Move to Paperless and e-Signatures – a Business Case
Learn how ARGO implemented a start to finish integrated electronic experience for the customer and from the front office to the back office.
Acquisition and Fulfillment in an Omni Ecosystem
Learn how to be competitive through Omni-channel delivery. Extend your acquisition strategy, improve customer experience, streamline your fulfillment process, and reduce risk across all stages of the customer journey.
Actively Listening to Customer Needs
How can you “listen” to customers through digital channels? In this article, we talk about how to interpret digital behavior, ask the right questions, and help your customers meet their...
Automating Consumer Lending Across Omni Delivery Channels
Customers expect convenient access and simplicity when attempting to complete a loan application – online, staff assisted, or a blend of both. They expect an Omni-channel experience. Learn how to...
Creating Revenue through Customer Acquisition and Relationship Expansion
Customers expect the flexibility and convenience of an Omni-channel environment. In this article, we talk about how you can expand revenue through a new acquisition strategy.
Getting Service Right in Omni-Channel Delivery
Executed well, service events provide loyalty and growth building for the institution. Done poorly, service encounters increase attrition risk. In this interview, we discuss how your institution can meet customer...
Growing Revenue Through Business Lending
Business lending accounts for more than 30 percent of the nation’s bank loan portfolios, but the supporting lending processes at most banks are still heavily manual. In this interview, we...
History of Being A Disruptor
ARGO has been disruptive with our financial services and healthcare solutions, leapfrogging the industry. Read more about our innovation strength, stellar balance sheet, and industry content leadership. We deliver proven...
Expanding Your “Customer-Centric” Engagement
How can software help an institution be customer-centric? We have identified seven areas where we can link customer centricity to business performance. Read more in this interview with David Engebos,...
Improving Customer Acquisition through Intelligent Lead Generation
Consumers want you to understand their needs and provide personalized engagement – whether they interact face-to-face or through digital channels. In this article, we talk about how intelligent lead generation...
Improving Customer Needs Leadership
A successful customer needs strategy depends on the ability to listen and respond. In this article, we discuss how embedded “listening posts” help you detect, measure, and respond with efficient...
Improving Sales and Sales Performance Management
Sales and sales performance management supports the bank’s growth objectives by giving staff the tools they need to convert leads. Learn how to track contacts and referrals, manage goals, and...
Increasing Market Competitiveness through Customer Experience
Customer Experience (CX) is the perception that customers have of their interactions with an organization. Learn how you can deliver great CX to improve your competitive advantage in the marketplace.
Maximizing Operational Efficiency in Fraud Prevention
In a traditional environment, reducing fraud loss requires increasing the load on your fraud analysts. In this article, we show you how you can improve accuracy while improving efficiency through...
Meeting the Specialized Needs of Business Customers
How do the needs of your business customers differ from your consumers? Business customers range in size and structure, requiring more complex processing, needs handling, fulfillment and credit options, and...
Mitigating Credit and Compliance Risk through Automation
Financial institutions can use automation to gain a competitive advantage by mitigating credit risk in an Omni-channel world. Learn how automation can strengthen compliance, reduce risk and cost, and improve...
Modernizing Your Customer Delivery Model
A modern customer delivery strategy meets customers where they are in their journey. Read about the key pillars for updating your business model to expand revenue, improve efficiency, and compete...
Role of Analytics in Fraud Prevention
Increased accuracy in fraud detection has a direct impact on the cost of running a fraud prevention department. Read about the five structural pillars that resulted in doubling fraud detection...
Omni-Channel Fulfillment
In this article, we discuss how you can simplify self-service, integrate staff assistance, and reduce abandonment. We help you empower your customers across channels to increase fulfillment success.
Optimizing Performance Through Management Insight
Management insight helps you measure performance and predict future success. In this article, we discuss how we’ve embedded performance metrics to help you improve outcomes across functional areas of our...
Proactively Meeting Customer Needs
Translate learned customer needs into action. This article talks about how you can deploy timely and relevant campaigns, avoid SLA slippage with workflow routing, and respond to events that may...
Reducing Risk in an Omni-channel Delivery Environment
The damage caused to an institution’s brand and reputation as a result of failure to mitigate risk can be swift and devastating. This article discusses how technology can equip your...
Reimagining Campaigns
Campaigns are a vital part of your institution’s strategy to meet customer needs and expand relationships. In this article, we discuss the six components of a successful campaign framework.
Role of Analytics and Decisioning in Digital Delivery
The value of analytics lies in the ability to rank opportunities based on the probability of success. This article looks at nine areas where analytics can drive high-value results.
Role of the Banker in an Omni Delivery Environment
Many branches have seen a decline in foot traffic and a shift in customer requests. Consumers still value the local branch for face-to-face engagement, but they increasingly use it for...
Staying Customer Connected
An institution can positively impact engagement by showing an understanding of the customer and their needs. This can be challenging in an Omni-channel world. In this article, we share how...
Teller Strategy in Today’s World
From top 10 to regional, major retail banks tell us they share five primary challenges regarding their teller strategy. Read about how we address the challenges of efficiency, fraud, compliance,...
Technology Infrastructure Supporting Our Omni-Channel Solution
With financial services product offerings largely commoditized, it’s hard to compete with products alone. Our technology infrastructure helps you meet market challenges. In this article, we discuss how you can...
Credit Risk Management Brief
Describes a consistent approach to automated credit decisioning across channels allowing financial institutions to increase efficiencies, eliminate bias, mitigate credit risk, strengthen customer engagement, and increase revenue.
Connects Customer Engagement
Highly relevant cross-channel customer engagement early in the customer journey improves the customer experience with blended digital economy and human touch. Download this solution brief to learn more.
Customer Authentication and Fraud Prevention Solution
Download the Connects Customer Authentication and Fraud Prevention solution brief to explore how ARGO can help your organization improve customer authentication and fraud prevention strategies.
Accumulator – Personal Financial Planner
Personal financial planning empowers your customers with tools and education for financial well-being, which then creates a rich source of data to support customer acquisition and retention. Download this solution...
Connects Contact Center
Download our solution brief to learn more about ARGO’s integrated desktop solution that spans all channels and lines of business, and consolidates customer information, converting the traditional contact center into...
Connects Service
Service delivery empowers staff with real-time one-and-done capabilities to delight customers. Track and manage workflow base transactions for quality and consistency. Download the solution brief to learn more.
Connects
Download the Connects solution brief to learn how to extend your customer acquisition strategy, improve customer experience, streamline your fulfillment process, and more across all stages of the customer journey.
Teller Payments Fraud
Download our Teller Payments solution brief to learn how ARGO solutions and services for Teller Payments, Fraud & AML Monitoring, and Early Detection Monitoring can support your organization’s fraud prevention...
OASIS Check Stock Validation
Download the OASIS Check Stock Validation solution brief to learn how automation can reduce loss, increase spead and accuracy, reduce manual verifications, and decrease false positives through digital check image...
OASIS AML
With comprehensive case management capabilities and a single, integrated workflow, ARGO OASIS™ (Optimized Assessment of Suspicious Items) AML helps protect financial institutions from money laundering, terrorist financing activities, regulatory risks,...
Transforming a Customer Delivery Business Model in a Digital Economy
ARGO Connects helps financial institutions expand Omni delivery, drive personalized and relevant engagement, increase customer acquisition, use staff more efficiently, and reduce risk.
Improving Customer Acquisition
Omni-channel strategies to acquire customers and expand relationships have tremendous potential to appeal to both consumer and business prospects. Listen to how you can increase success by getting the strategy...
Elevating Customer Experience
How do you design and deliver an exceptional experience that exceeds changing customer expectations? Our CXPA-certified customer experience professional with decades of experience in financial services will share her observed...
Preventing Teller Payments Fraud
From Top 10 to Regional, financial institutions share the same primary challenges regarding their teller solutions. Learn how to stop worrying about your teller challenges and start building on your...
2023 Operational Reliability Results
Our customers expect operational excellence with improved predictability, proactive issue prevention, responsive support, and better recovery in the event of an issue. Learn more about our results in this short...
Customer Authentication and Fraud Prevention
This white paper discusses the six elements essential to a comprehensive fraud prevention strategy, including customer authentication, fraud verification, compliance, data quality, risk assessment, and customer knowledge.
Stopping Fraud with Predictive Analytics
ARGO’s research has found that traditional, rules-based fraud detection is limiting because rules overlap, and systems only act on situations defined in advance. With the help of predictive algorithms, FIs...
Israel Discount Bank of New York Implements ARGO’s Anti-Fraud Solutions Suite
ARGO announced Israel Discount Bank of New York (IDB Bank), a financial institution that offers personal, commercial, and private banking services, has enhanced its security posture through the implementation of ARGO’s full...
ARGO Enhances Dollar Bank’s Customer Experience with its Retail Banking Solutions
ARGO announced that through their suite of retail banking technology, customers of Pittsburgh-based Dollar Bank will have a secure, seamless customer experience across all delivery channels.
ARGO OASIS™ Wins FinXTech Award for Best Solution for Protecting the Bank
ARGO announced that its full anti-fraud solution suite, OASIS (Optimized Assessment of Suspicious Items), was recognized by Bank Director’s 2020 Best of FinXTech Awards as the Best Solution for Protecting the Bank.
International Bank of Commerce Enhances Retail Banking Experience with ARGO Technology
ARGO announced Laredo, Texas-based International Bank of Commerce (“IBC Bank”), selected its products to enhance the financial institution’s retail banking experience by streamlining operations, protecting customers against fraud and further cultivating customer...
First National Bank Demonstrates Commitment to Customer Experience, Security
ARGO announced that Pittsburgh, PA-based First National Bank, the largest subsidiary of F.N.B. Corporation (NYSE: FNB), has selected its suite of retail banking technology to support a secure, convenient, seamless customer...
A Six-Pillar Campaign Strategy to Help Financial Institutions Achieve Quantifiable Results in a Digital Era
A successful campaign framework includes six key components, including message relevance, target audience selection, distribution options, and more.
2023 Operational Reliability Results | EDMS
Early Detection Monitoring Services (EDMS) protect mission-critical operations, detecting and addressing issues before they affect application performance. ARGO’s latest Operational Reliability Results Report features the customer impact of EDMS in...
Elevating Sales Success
Sales and sales performance management tools increase performance by empowering staff to identify, manage, and track opportunities from point of detection through close fulfillment. Watch this short video to learn...
Importance of CX for Your Customer Delivery Strategy
Successful CX centers around both direct and indirect customer interaction moments. CX design optimizes each interaction, whether digital, in the branch, or through the website.
ARGO Drives Customer Engagement Transformation for Financial Institutions
ARGO Connects enables financial institutions to implement an automated, Omni-channel, customer-centric delivery business model that enhances the entire consumer digital experience. Leveraging consumer lifetime value information, the system expands customer journey touchpoints,...
ARGO’s OASIS Fraud Prevention Solutions Suite Implemented in More Than 400 Institutions Nationwide
OASIS analyzes images and characteristics of the account, entity, conductor, and channel, allowing institutions to detect more fraud by lowering analysis thresholds. With OASIS, financial institutions see a significant lift...
Defining “Digital” as a Strategic Competitive Advantage
Strategic definitions place “digital” as a competitive differentiator engaging consumers early in the customer journey, providing a market advantage by detecting needs, advising on financial planning, servicing customers in their...
Risk Mitigation
Evolving strategies expand reach, increase acquisition, and enhance the customer’s experience. Institutions must also deal with the increased risks that are part of growth. Automation can detect, quantify, and adjudicate...
Delivering Service Excellence
Watch this short video to learn more about improving service delivery by empowering customers with self-service options, preventing SLA slippage, simplifying staff access, and proactively validating customer satisfaction in an...
Securing Your Instant Payments Against Instant Fraud
Markets worldwide are moving toward faster payments based on demand from consumers and businesses for immediate funds availability. Learn how financial institutions can protect themselves from instant payment fraud.
OASIS and AFS TrueChecks
OASIS integration with Advanced Financial Solutions (AFS) TrueChecks combines “just-in-time” check, account, depository, and context information processed by OASIS with the check and account information shared across U.S. FIs in...
Improving Utilization Review Workflow Efficiency
Insurance reimbursement is a time-sensitive, complex workflow problem that must bring a large amount of data together from multiple sources. Read about how automating workflow can improve patient care by...
Duplicate Prevention
Duplicate records may cause financial and clinical issues, including treating patients incorrectly due to misinformation, repeating tests resulting in higher costs, and providing incorrect claims information to insurance companies. Learn...
Boosting Utilization Review Effectiveness through Automation
Best utilization review practices achieve a disciplined earned revenue model that maximizes the insurance reimbursement patients deserve and are entitled to. Learn how CareChain automation can optimize workflow and improve...
Improving Utilization Review Workflow Efficiency
Behavioral Health CareChain targets the utilization review process making it easier to manage. It maximizes insurance reimbursement to improve patient care for those who would benefit from a longer stay...
Behavioral Health CareChain Implementation and Support
BH CareChain implementation and support optimize resource usage and time to readiness. Our time-proven model ensures compliance, operational reliability, and maximized usage value.
What does a successful Utilization Review mean to you?
Automated chart auditing ensures documentation is completed on time, improving the quality of care, reducing the burden on staff, and lowering labor costs. Give your organization all the tools it...
Role of Analytics in Behavioral Health Utilization Review
Employing technology and analytics for behavioral health UR benefits the facility by establishing and preparing the UR nurse with the information needed for UR calls, reducing the chance of premature...
Optimizing Utilization Review with Automation Technology
“BH CareChain delivers a concise scoring model, summary, and relevant chart documents to help a UR reviewer quantify every patient case.” Read the full article in CIO Review magazine.
Best Practices Driving Behavioral Health UR Success
Behavioral Health CareChain (BHCC) software transforms UR, acting as a conduit that defines behavioral health UR best practices for improved productivity, revenue management, and operational excellence.
