Richardson, Texas – May 19, 2020 – ARGO, the leading provider of high-value technology and analytical-sciences software for the financial services and healthcare industries, announced that it is now monitoring and analyzing more than 79 million transactional requests per day, which equals more than 24.2 billion requests a year, through its Early Detection Monitoring Service (EDMS).
ARGO customers leverage EDMS in both the banking and healthcare industries to proactively detect and address potential issues within mission-critical operations before they occur. The service performs real-time monitoring on more than 250 operational metrics to predict and eliminate issues that could lead to outages; provide users with direct access to diagnostic data; isolate and resolve short-term and long-term issues along with problematic server processes; and provide reporting data for trend analysis and peer comparisons.
In 2019, the ARGO EDMS was used to monitor more than 103,000 desktops nationally, maintained an average response time of 0.22 seconds for the 24.2 billion requests, reported more than 113 high and medium severity incidents and successfully prevented more than 140,000 hours of desktop outages and lost productivity for organizations using the service. As a result, ARGO customers experienced 99.997 percent uptime availability in their middle-tier servers.
“As more and more devices and applications are added to networks and infrastructures new levels of complexity and unforeseen issues arise, resulting in outages and interruptions in service”, said Todd Robertson, Senior Vice President, ARGO. “While these interruptions cause havoc in all industries, they are especially disruptive in banking and healthcare organizations. EDMS was designed specifically to address this problem and is a proven way for organizations to more proactively monitor their operations and ensure maximum reliability and uptime.”
For more information about ARGO’s banking solutions, please visit the solutions webpage.
Founded in 1980, ARGO develops, installs and supports high-value technology and analytical-sciences software for the financial services and healthcare industries. ARGO currently works with nearly 300 banking customers in all financial services sectors including six of the top 10 banks, and non-bank financial services lenders as well as provides solutions for a leading-edge health care information exchange and major health care providers.