What We Do
ARGO improves mission-critical business processes for financial services and healthcare organizations.
How We Help Our Customers
We are committed to providing economic value and product longevity for our financial services and healthcare customers. Our customers count on us to deliver the functionality, user experience, IT infrastructure, and interoperability they need to meet their long- and short-term goals. Our implementation and support teams ensure that your solution is reliable, stable, and fully integrated.
35B
Financial transactions processed annually across over 500 customers
95%
Fraud detection rate compared to industry standard 80%
215M
Patient records evaluated, identifying 55 million duplicates
99%
Server uptime availability
Financial Services
We improve effectiveness for our financial services customers by boosting customer experience, improving their acquisition success, and protecting them against risk and fraud. We help meet their consumer and business customer needs throughout the customer journey, from the early awareness and consideration stages all the way through retention and relationship expansion. We streamline the role of the branch with a balanced approach to automated engagement and the human touch.
Healthcare
We improve healthcare efficiency and outcomes by protecting patient safety and ensuring that behavioral health patients receive the care they’re entitled to. ARGO’s EMPI patient identity solution detects and prevents duplicate medical records in a health system. Our behavioral health solution targets the utilization review process to maximize insurance reimbursement to improve patient care for those who would benefit from a longer stay.
Operational Reliability, Resilience, and Sustainability
ARGO solutions operate in mission-critical environments. ARGO ensures operational reliability, resilience, and sustainability by monitoring solutions operating in customer-premise data centers. Our Early Detection Monitoring Service (EDMS) ensures that time-dependent procedures and tasks are executed properly and that externally connected resources are online. ARGO has been the first responder to 75% of operational issues, and we predict 77% of preventable issues and outages. ARGO users enjoy 99.993% server uptime availability.
Insights
How can you use technology to improve customer and patient experience, expand revenue, and reduce risk? Check out our library for perspectives and solutions.
As Branch Roles Shift, Banks Struggle…
…to capture crucial digital customer insights. As the role of the branch continues to evolve, success requires a shift from relying on post-interaction feedback to continuously capturing insights across every...
The Evolving Branch: A Critical Line of Defense Against Fraud
Many leading banks view branches as essential for growth and customer experience, but more than half of all deposit fraud occurs at the teller window, where human judgment carries the...
5 Banking Marketing Obstacles and How to Conquer Them
Today’s customers expect their banking interactions to be highly personalized and tailored to their financial goals. Marketing teams that still rely on generic campaigns often fall short. Read this article...
How Banks can Stay Ahead of Check Fraud – Great Lakes Banker Magazine
Fraudsters are constantly looking for vulnerabilities in a bank’s defenses. Staying a step ahead of evolving fraud tactics requires banks to deploy preventative measures early. Read more in this article.
