What We Do

ARGO improves mission-critical business processes for financial services and healthcare organizations.

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How We Help Our Customers

We are committed to providing economic value and product longevity for our financial services and healthcare customers. Our customers count on us to deliver the functionality, user experience, IT infrastructure, and interoperability they need to meet their long- and short-term goals. Our implementation and support teams ensure that your solution is reliable, stable, and fully integrated.

35B

Financial transactions processed annually across over 500 customers

95%

Fraud detection rate compared to industry standard 80%

215M

Patient records evaluated, identifying 55 million duplicates

99%

Server uptime availability

Financial Services

We improve effectiveness for our financial services customers by boosting customer experience, improving their acquisition success, and protecting them against risk and fraud. We help meet their consumer and business customer needs throughout the customer journey, from the early awareness and consideration stages all the way through retention and relationship expansion. We streamline the role of the branch with a balanced approach to automated engagement and the human touch.

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Healthcare

We improve healthcare efficiency and outcomes by protecting patient safety and ensuring that behavioral health patients receive the care they’re entitled to. ARGO’s EMPI patient identity solution detects and prevents duplicate medical records in a health system. Our behavioral health solution targets the utilization review process to maximize insurance reimbursement to improve patient care for those who would benefit from a longer stay.

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Operational Reliability, Resilience, and Sustainability

ARGO solutions operate in mission-critical environments. ARGO ensures operational reliability, resilience, and sustainability by monitoring solutions operating in customer-premise data centers. Our Early Detection Monitoring Service (EDMS) ensures that time-dependent procedures and tasks are executed properly and that externally connected resources are online. ARGO has been the first responder to 77% of operational issues, and we predict 59% of pending issues and outages. ARGO users enjoy 99.992% server uptime availability.

Insights

How can you use technology to improve customer and patient experience, expand revenue, and reduce risk? Check out our library for perspectives and solutions.

Resources
Financial Services | Customer Delivery | Omni-Channel Delivery | Recent Insights

Defining “Digital” as a Strategic Competitive Advantage

Strategic definitions place “digital” as a competitive differentiator engaging consumers early in the customer journey, providing a market advantage by detecting needs, advising on financial planning, servicing customers in their...

News
Financial Services | Fraud & AML | Risk and Fraud | Recent Insights

A Tactical Approach to Check Fraud Will Not Work – BAI Article

Security can be bolstered by an automated solution that combines transaction analysis, check stock validation, and signature verification.

Video
Healthcare | Behavioral Health Utilization Review | Utilization Review | Recent Insights

What does a successful Utilization Review mean to you?

Automated chart auditing ensures documentation is completed on time, improving the quality of care, reducing the burden on staff, and lowering labor costs. Give your organization all the tools it...

Resources
Financial Services | Customer Experience | Omni-Channel Delivery | Recent Insights

Driving Customer Experience in Financial Services

Key takeaways from a recent Financial Brand Forum conference and a three-step strategy model for affecting CX outcomes.

Resources
Financial Services | Fulfillment | Lending | Retail Lending | Recent Insights

Automating Consumer Lending Across Omni Delivery Channels

Customers expect convenient access and simplicity when attempting to complete a loan application – online, staff assisted, or a blend of both. They expect an Omni-channel experience. Learn how to...