Customer Support Services

Our team solves problems and provides ongoing technical support, working with you to implement solution updates and enhancements and communicate best practices. Specialists proactively monitor mission-critical environments, alerting you and providing solutions when issues are detected.

Contact to learn more.


  • Contact our specialists for help operating and maintaining your mission-critical production environments.

  • Available plans include options for support during typical business hours or full 24/7 access, comprehensive case management capabilities, and upgrade assistance.


  • Provides environment planning, capacity verification, and source code management.

  • Provides direct access to diagnostic data
  • Helps with configuration management, which reduces risk and provides information to maintain configuration files.


For existing clients with access to our online portal, log in below to submit and manage support requests, view alerts and announcements, and search product information.

Financial Service Clients

Healthcare Clients

ASDC clients may log in below or contact us utilizing these methods.

ASDC Clients