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  • Achieving Customer Centricity
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Describe branch asset transformation in an Omni-delivery model.

Human integration in an Omni-delivery model becomes a major pillar of a successful customer delivery strategy. Integration means ‘seamlessly embedded’ and is much different than a stand-alone model. Success requires transformation. This model starts with having a universal desktop allowing authorized employees to perform any function in a branch, including sales, monetary, fulfillment, and service. The customer gains access to human services that are fully integrated with the digital solution.