Interview Library
Improving Customer Acquistion
Documents ARGO’s solution for detection and engagement of customers and prospects based on digitally sensed needs
Describes the six strategic pillars for deploying sales campaigns with relevant content to target audiences, tracking responses, and optimizing effectiveness through management insight
Conveys the value of consumer-facing financial planning and how this drives ongoing bank engagement
Articulates the model and technology to meet customer needs through relationship management.
Attaining Frictionless Omni Fulfillment
Summarizes ARGO’s R&D initiatives for Omni-channel delivery
Outlines the new process model used to support digital delivery including abandonment retargeting functionality
Articulates the ability to automate credit decisioning, increase productivity, lift revenue, strengthen governance, and reduce risk with consumer lending in an Omni-channel ecosystem
Outlines how to support consumer, small business, and commercial loan segments with financial metrics and analysis
Describes the third-party lending opportunity at the point of sale
Expanding Customer Delivery
Characterizes the new business model needed in a digital economy and how ARGO Connects supports this model
Summarizes the seven principles for making a solution revolve around the consumer
Outlines how to meet the specialized business customer needs including relationship management, deposit services, loan origination, and risk management
Describes how to quantify performance KPIs across functional areas supporting a management strategy of continuous improvement
Enhancing Customer Experience
Defines how to ensure the customer perception of a financial institution creates a great customer experience, and in turn serves as a competitive advantage in the marketplace
Details ARGO’s expanded automated engagement plans used in a digital-first model
Describes how technology supports a customer-centric strategy of “listening” to the consumer
Articulates how learned customer needs are met through campaigns, workflow routing, appointments, and PAR mitigation
Describes how ARGO employs a listen-respond technology model to demonstrate empathy and meet customer needs
Achieve a customer-centric model through Connects Voice of the Customer program
Improving Outcomes with Analytics
Describes ARGO’s expertise and use of analytics and decision support in a digital customer engagement model
Describes how analytics and probabilistic determination undergird OASIS
Mitigating Fraud and Managing Risk
Addresses mitigation of customer, credit, operational/transactional, compliance, and reputational risk
Summarizes the breadth and depth of ARGO’s OASIS fraud solution
Articulates combating fraud at the point of disbursement
Discusses improved accuracy, adjudication, case management, management insight, and video training with OASIS
Quantifies studied results contrasting legacy systems with OASIS
Discusses various aspects of the integrated suite of treasury management applications to prevent loss due to fraudulent and altered checks and ACH transactions.
Reimagining Human Asset Management
Describes a successful acquisition strategy through staff accountability, prospect and customer visibility, appropriate tools, and customer experience throughout the customer journey.
Articulates how ARGO Connects optimizes the financial institution’s human asset utilization for engaging customers effectively, strengthening customer relationships, providing advisory services, and handling complex customer needs
Describes how Connects empowers financial institutions to meet and exceed customer service expectations.
Articulates how our solutions address the five primary teller challenges faced by financial institutions
Improving Patient Safety and Care
Describes how to improve healthcare performance by accurately matching patient records
ARGO’s History of Meeting Needs
Describes ARGO’s corporate presence by articulating our mission, core competencies, solutions, and culture
Distinguishes ARGO’s mindset of leapfrogging existing industry solutions to deliver high customer value through our extraordinary R&D innovation investment
Explains how ARGO has accepted direct accountability for our customers’ solution operational reliability
Provides insight into some of the technical support elements needed for Omni delivery including digital sensory, customer engagement, and UX