Interview Library

With over 40 years of experience, ARGO shaped best practices around mission-critical business areas. We are driven by our mission: To provide financial services and healthcare customers with best business practices through technology and analytics in an Omni-channel world. Read more about our people, our investment, and our journey.

With over 40 years of experience, ARGO shaped best practices around mission-critical business areas. We are driven by our mission: To provide healthcare  and financial services customers with best business practices through technology and analytics in an Omni-channel world. Read more about our people, our investment, and our journey.

In this article, we discuss how you can simplify self-service, integrate staff assistance, and reduce abandonment. We help you empower your customers across channels to increase fulfillment success.

How can software help an institution be customer-centric? We have identified seven areas where we can link customer centricity to business performance. Read more in this interview with David Engebos, our President and COO.

Learn how to be competitive through Omni-channel delivery. Extend your acquisition strategy, improve customer experience, streamline your fulfillment process, and reduce risk across all stages of the customer journey

Customers expect the flexibility and convenience of an Omni-channel environment. In this article, we talk about how you can expand revenue through a new acquisition strategy.

Behavioral Health CareChain (BHCC) software transforms UR, acting as a conduit that defines behavioral health UR best practices for improved productivity, revenue management, and operational excellence.

The damage caused to an institution’s brand and reputation as a result of failure to mitigate risk can be swift and devastating. This article discusses how technology can equip your institution to reduce risk in an Omni-channel world.

ARGO has been disruptive with our financial services and healthcare solutions, leapfrogging the industry. Read more about our innovation strength, stellar balance sheet, and industry content leadership. We deliver proven results.

Customers expect convenient access and simplicity when attempting to complete a loan application – online, staff assisted, or a blend of both. They expect an Omni-channel experience. Learn how to increase your lending opportunity with automation.

Key takeaways from a recent Financial Brand Forum conference and a three-step strategy model for affecting CX outcomes.

Key takeaways from the 2024 Financial Brand Forum conference and a strategy for expanding customer engagement success.

A modern customer delivery strategy meets customers where they are in their journey. Read about the key pillars for updating your business model to expand revenue, improve efficiency, and compete in a rapidly changing marketplace.

Consumers want you to understand their needs and provide personalized engagement – whether they interact face-to-face or through digital channels. In this article, we talk about how intelligent lead generation can use your website to detect, quantify, and respond to expand your acquisition success.

Insurance reimbursement is a time-sensitive, complex workflow problem that must bring a large amount of data together from multiple sources. Read about how automating workflow can improve patient care by securing them the full hospital stay their clinical condition is entitled to.

Financial institutions can use automation to gain a competitive advantage by mitigating credit risk in an Omni-channel world. Learn how automation can strengthen compliance, reduce risk and cost, and improve efficiency.

An institution can positively impact engagement by showing an understanding of the customer and their needs. This can be challenging in an Omni-channel world. In this article, we share how to stay customer connected by listening and responding with relevant content.

We improved on the traditional help desk model by monitoring performance trends and operational KPIs to predict and prevent most issues and outages before impacting users. Learn about how our EDMS service delivers 99.994% uptime for our customers.

Business lending accounts for more than 30 percent of the nations’ bank loan portfolios, but the supporting lending processes at most banks are still heavily manual. In this interview, we outline how you can be more efficient, effective, and secure with your consumer, small business, and commercial lending.

Strategic definitions place “digital” as a competitive differentiator engaging consumers early in the customer journey, providing a market advantage by detecting needs, advising on financial planning, servicing customers in their channel and time of choice, and ensuring satisfaction to drive future relationship growth. Explore how a consumer-centric holistic strategy is needed to be successful in a digital world.

Read this article to learn how you can drive value and ongoing bank engagement with a consumer-facing financial planning tool.

Automation can streamline the utilization review process to reduce labor, cost, and uncompensated stays. Read about how to improve the behavioral health revenue model.

New technology can improve fraud detection accuracy and improve staff efficiency. In this article, we discuss our cross-channel, multi-fund solution to combat fraud and reduce loss and cost.

How can you “listen” to customers through digital channels? In this article, we talk about how to interpret digital behavior, ask the right questions, and help your customers meet their short- and long-term financial goals.

With financial services product offerings largely commoditized, it’s hard to compete with products alone. Our technology infrastructure helps you meet market challenges. In this article, we discuss how you can expand your reach, reduce risk, and meet the needs of your customers in an Omni-channel world.

Customer Experience (CX) is the perception that customers have of their interactions with an organization. Learn how you can deliver great CX to improve your competitive advantage in the marketplace.

Successful CX centers around both direct and indirect customer interaction moments. CX design optimizes CX for each interaction, whether digital, in the branch, or through the website.

The value of analytics lies in the ability to rank opportunities based on the probability of success. This article looks at nine areas where analytics can drive high-value results.

BH CareChain automation improves workflow efficiency, reduces denials, and increases staff retention for Behavioral Health facilities. Learn more.

A modern customer delivery strategy meets customers where they are in their journey. Read about the key pillars for updating your business model to expand revenue, improve efficiency, and compete in a rapidly changing marketplace.

Translate learned customer needs into action. This article talks about how you can deploy timely and relevant campaigns, avoid SLA slippage with workflow routing, and respond to events that may be causing friction and attrition risk.

Sales and sales performance management supports the bank’s growth objectives by giving staff the tools they need to convert leads. Learn how to track contacts and referrals, manage goals, and measure success.

From top 10 to regional, major retail banks tell us they share five primary challenges regarding their teller strategy. Read about how we address the challenges of efficiency, fraud, compliance, and more head on.

How do the needs of your business customers differ from your consumers? Business customers range in size and structure, requiring more complex processing, needs handling, fulfillment and credit options, and risk management. Read more about how we meet these specialized needs.

Many branches have seen a decline in foot traffic and a shift in customer requests. Consumers still value the local branch for face-to-face engagement, but they increasingly use it for complex transactions, service, and advisory support. In this article, we talk about the evolving role of the banker.

Employing technology and analytics for behavioral health UR benefits the facility by establishing and preparing the UR nurse with the information needed for UR calls, reducing the chance of premature discharge while allowing the patient to receive the treatment they need.

Increased accuracy in fraud detection has a direct impact on the cost of running a fraud prevention department. Read about the five structural pillars that resulted in doubling fraud detection when compared to legacy systems.

In a traditional environment, reducing fraud loss requires increasing the load on your fraud analysts. In this article, we show you how you can improve accuracy while improving efficiency through automation and video training.

A successful customer needs strategy depends on the ability to listen and respond. In this article, we discuss how embedded “listening posts” help you detect, measure, and respond with efficient use of staff and automation.

Campaigns are a vital part of your institution’s strategy to meet customer needs and expand relationships. In this article, we discuss the six components of a successful campaign framework.

Executed well, service events provide loyalty and growth building for the institution. Done poorly, service encounters increase attrition risk. In this interview, we discuss how your institution can meet customer needs for great service.

Management insight helps you measure performance and predict future success. In this article, we discuss how we’ve embedded performance metrics to help you improve outcomes across functional areas of our solutions.

BH CareChain implementation and support optimize resource usage and time to readiness. Our time-proven model ensures compliance, operational reliability, and maximized usage value.

This article quantifies the results from a recent study contrasting legacy systems with OASIS and the associated ROI lift our customers can expect.

A closed feedback loop ensures your customers are heard. Learn how you can achieve a customer-centric model through a Voice of the Customer program.

Markets worldwide are moving toward faster payments based on demand from consumers and businesses for immediate funds availability. Learn how financial institutions can protect themselves from instant payment fraud.

Up to 33 percent of all denied claims are associated with inaccurate patient identity, which costs the average hospital $1.5 million each year. Resolving these identity issues is costly. In this article, we talk about how advanced patient matching and issue resolution tools can help you toward your goal of one person, one record.

Businesses are looking for ways to expand the use of traditional positive pay for commercial checks and electronic payments. In this article, we share how banks can bridge the gap between electronic and check payments for increased fraud protection.