Interview Library2022-02-24T16:01:36-06:00

  Interview Library

Improving Customer Acquisition

Attaining Frictionless Omni Fulfillment

Expanding Customer Delivery

Enhancing Customer Experience

Improving Outcomes with Analytics

Mitigating Fraud and Managing Risk

Reimagining Human Asset Management

Improving Patient Safety and Care

ARGO’s History of Meeting Needs

Improving Customer Acquistion

Improving Customer Acquisition through Intelligent Lead Generation2022-02-22T11:14:56-06:00

Documents ARGO’s solution for detection and engagement of customers and prospects based on digitally sensed needs

Read More
Reimagining Campaigns2022-02-23T15:33:07-06:00

Describes the six strategic pillars for deploying sales campaigns with relevant content to target audiences, tracking responses, and optimizing effectiveness through management insight

Read More
Strengthening Customer Relationships by Meeting Needs through a Digital Personal Financial Planner2022-02-23T15:33:38-06:00

Conveys the value of consumer-facing financial planning and how this drives ongoing bank engagement

Read More
Creating New Digital Revenue Streams through Customer Acquisition and Relationship Expansion2022-05-05T08:39:09-05:00

Articulates the model and technology to meet customer needs through relationship management.

Read More

Attaining Frictionless Omni Fulfillment

Engaging Customers in an Omni-Delivery Ecosystem2022-02-23T15:35:03-06:00

Summarizes ARGO’s R&D initiatives for Omni-channel delivery

Read More
Omni-Channel Fulfillment2022-02-23T15:35:10-06:00

Outlines the new process model used to support digital delivery including abandonment retargeting functionality

Read More
Optimizing Consumer Lending Opportunity2022-05-05T08:37:27-05:00

Articulates the ability to automate credit decisioning, increase productivity, lift revenue, strengthen governance, and reduce risk with consumer lending in an Omni-channel ecosystem

Read More
Optimizing Business Lending Opportunity2022-02-23T15:35:22-06:00

Outlines how to support consumer, small business, and commercial loan segments with financial metrics and analysis

Read More

Expanding Customer Delivery

Modernizing Your Customer Delivery Model2022-02-24T10:34:43-06:00

Characterizes the new business model needed in a digital economy and how ARGO Connects supports this model

Read More
How ARGO Made Connects “Customer-Centric”2022-02-24T10:34:38-06:00

Summarizes the seven principles for making a solution revolve around the consumer

Read More
Meeting the Specialized Needs of Business Customers2022-02-24T10:34:46-06:00

Outlines how to meet the specialized business customer needs including relationship management, deposit services, loan origination, and risk management

Read More
Optimizing Performance through Management Insight2022-02-24T10:34:49-06:00

Describes how to quantify performance KPIs across functional areas supporting a management strategy of continuous improvement

Read More

Enhancing Customer Experience

Increasing Market Competitiveness through Customer Experience (CX)2022-04-08T15:25:14-05:00

Defines how to ensure the customer perception of a financial institution creates a great customer experience, and in turn serves as a competitive advantage in the marketplace

Read More
Staying Customer Connected2022-04-08T15:27:19-05:00

Details ARGO’s expanded automated engagement plans used in a digital-first model

Read More
Actively Listening to Customer Needs2022-04-08T15:27:10-05:00

Describes how technology supports a customer-centric strategy of “listening” to the consumer

Read More
Proactively Meeting Customer Needs2022-04-08T15:27:04-05:00

Articulates how learned customer needs are met through campaigns, workflow routing, appointments, and PAR mitigation

Read More
Improving Customer Needs Leadership2022-04-08T15:26:58-05:00

Describes how ARGO employs a listen-respond technology model to demonstrate empathy and meet customer needs

Read More
Listening to the Voice of the Customer2022-04-08T15:26:52-05:00

Achieve a customer-centric model through Connects Voice of the Customer program

Read More

Improving Outcomes with Analytics

Role of Analytics and Decisioning in Digital Delivery2022-02-23T16:30:13-06:00

Describes ARGO’s expertise and use of analytics and decision support in a digital customer engagement model

Read More
Role of Analytics in Fraud Prevention2022-02-23T16:31:08-06:00

Describes how analytics and probabilistic determination undergird OASIS

Read More

Mitigating Fraud and Managing Risk

OASIS Historical Progress2022-02-23T16:29:23-06:00

Articulates ARGO’s investment and credibility in fraud prevention

Read More
Reducing Risk in the Omni-channel Delivery Environment2022-02-23T15:41:18-06:00

Addresses mitigation of customer, credit, operational/transactional, compliance, and reputational risk

Read More
Fraud & AML Overview2022-02-23T16:29:12-06:00

Summarizes the breadth and depth of ARGO’s OASIS fraud solution

Read More
Changing the Game in Fraud Prevention2022-05-20T16:34:01-05:00

Details eleven OASIS distinctives that are game-changing in fraud prevention

Read More
Industry Proven Results2022-02-23T16:28:48-06:00

Quantifies studied results contrasting legacy systems with OASIS

Read More
SAND Protecting Business Customers from Fraud2022-02-23T16:28:34-06:00

Discusses various aspects of the integrated suite of treasury management applications to prevent loss due to fraudulent and altered checks and ACH transactions.

Read More

Reimagining Human Asset Management

Improving Sales and Sales Performance Management2022-02-23T15:42:23-06:00

Describes a successful acquisition strategy through staff accountability, prospect and customer visibility, appropriate tools, and customer experience throughout the customer journey.

Read More
Role of the Banker in an Omni Delivery Environment2022-02-23T15:42:29-06:00

Articulates how ARGO Connects optimizes the financial institution’s human asset utilization for engaging customers effectively, strengthening customer relationships, providing advisory services, and handling complex customer needs

Read More
Getting Service Right in Omni-channel Delivery2022-02-23T15:42:32-06:00

Describes how Connects empowers financial institutions to meet and exceed customer service expectations.

Read More
Teller Strategy in Today’s World2022-04-06T13:44:21-05:00

Articulates how our solutions address the five primary teller challenges faced by financial institutions

Read More

Improving Patient Safety and Care

EMPI Overview2022-02-23T16:25:38-06:00

Describes how to improve healthcare performance by accurately matching patient records

Read More

ARGO’s History of Meeting Needs

An Introduction to ARGO2022-02-23T15:45:33-06:00

Describes ARGO’s corporate presence by articulating our mission, core competencies, solutions, and culture

Read More
History of Being a Disruptor through Ongoing Investment and Innovation2022-02-23T15:45:38-06:00

Distinguishes ARGO’s mindset of leapfrogging existing industry solutions to deliver high customer value through our extraordinary R&D innovation investment

Read More
Customer Support Capability2022-02-23T15:45:45-06:00

Explains how ARGO has accepted direct accountability for our customers’ solution operational reliability

Read More
Technology Infrastructure Supporting Our Omni-Channel Solution2022-02-23T15:45:49-06:00

Provides insight into some of the technical support elements needed for Omni delivery including digital sensory, customer engagement, and UX

Read More
Go to Top