Interview Library2021-07-30T09:53:36-05:00

  Interview Library

Meeting Needs Throughout the Customer Journey

Improving Customer Acquisition

Achieving Fulfillment & Relationship Expansion Success

Increasing Opportunity Through Innovation

The ARGO Advantage

Meeting Needs Throughout the Customer Journey

How ARGO Made Connects “Customer-Centric”2021-06-25T12:06:13-05:00

Summarizes the seven principles for making a solution revolve around the consumer

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Increasing Market Competitiveness through Customer Experience (CX)2021-06-25T12:06:08-05:00

Defines how to ensure the customer perception of a financial institution creates a great customer experience, and in turn serves as a competitive advantage in the marketplace

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Engaging Customers in an Omni-Delivery Ecosystem2021-06-25T12:06:03-05:00

Summarizes ARGO’s R&D initiatives for Omni-channel delivery

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Staying Customer Connected2021-06-25T12:03:26-05:00

Details ARGO’s expanded automated engagement plans used in a digital-first model

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Improving Customer Needs Leadership2021-06-25T12:03:52-05:00

Describes how ARGO employs a listen-respond technology model to demonstrate empathy and meet customer needs

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Reimagining Campaigns2021-06-25T12:03:32-05:00

Describes the six strategic pillars for deploying sales campaigns with relevant content to target audiences, tracking responses, and optimizing effectiveness through management insight

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Strengthening Customer Relationships by Meeting Needs through a Digital Personal Financial Planner2021-06-25T12:05:58-05:00

Conveys the value of consumer-facing financial planning and how this drives ongoing bank engagement

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Improving Customer Acquisition

Improving Customer Acquisition through Digital Marketing2021-05-03T13:59:40-05:00

Documents ARGO’s solution for detection and engagement of customers and prospects based on digitally sensed needs

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Acquisition and Customer Relationships Expansion2021-04-23T12:13:33-05:00

Describing a model and the technology to meet customer needs in an omni-channel delivery ecosystem.

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Meeting the Specialized Needs of Business Customers2021-04-23T12:05:36-05:00

Outlines how to meet the specialized business customer needs including relationship management, deposit services, loan origination, and risk management

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Optimizing Performance through Management Insight2021-04-23T12:05:08-05:00

Describes how to quantify performance KPIs across functional areas supporting a management strategy of continuous improvement

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Achieving Fulfillment & Relationship Expansion Success

Omni-Channel Fulfillment2020-12-07T12:37:53-06:00

Outlines the new process model used to support digital delivery including abandonment retargeting functionality

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Optimizing Business Lending Opportunity2020-12-11T10:01:08-06:00

Outlines how to support consumer, small business, and commercial loan segments with financial metrics and analysis

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Optimizing Consumer Lending Opportunity2020-12-08T10:23:20-06:00

Articulates the ability to automate credit decisioning, increase productivity, lift revenue, strengthen governance, and reduce risk with consumer lending in an Omni-channel ecosystem

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Reducing Risk in the Omni-channel Delivery Environment2020-12-08T10:22:54-06:00

Addresses mitigation of customer, credit, operational/transactional, compliance, and reputational risk

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Increasing Opportunity Through Innovation

Transforming Your Customer Channel Delivery and Acquisition Strategy for Today’s Consumer Segments2021-06-25T12:09:55-05:00

Characterizes the new business model needed in a digital economy and how ARGO Connects supports this model

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Actively Listening to Customer Needs2021-06-25T12:09:51-05:00

Describes how technology supports a customer-centric strategy of “listening” to the consumer

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Proactively Meeting Customer Needs2021-06-25T13:05:52-05:00

Articulates how learned customer needs are met through campaigns, workflow routing, appointments, and PAR mitigation

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Role of Analytics and Decisioning in Digital Delivery2021-07-30T09:53:23-05:00

Describes ARGO’s expertise and use of analytics and decision support in a digital customer engagement model

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Technology Infrastructure Supporting Our Omni-Channel Solution2021-06-25T12:10:56-05:00

Provides insight into some of the technical support elements needed for Omni delivery including digital sensory, customer engagement, and UX

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The ARGO Advantage

An Introduction to ARGO2020-12-08T10:22:29-06:00

Describes ARGO’s corporate presence by articulating our mission, core competencies, solutions, and culture

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History of Being a Disruptor through Ongoing Investment and Innovation2020-12-08T10:22:03-06:00

Distinguishes ARGO’s mindset of leapfrogging existing industry solutions to deliver high customer value through our extraordinary R&D innovation investment

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Customer Support Capability2020-12-08T10:21:39-06:00

Explains how ARGO has accepted direct accountability for our customers’ solution operational reliability

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