Teller Payments

High-performance monetary processing and fraud detection to maximize savings and efficiency.

Modern teller software in use during a teller transaction at a bank branch counter.

Teller Payments Fraud

100% item capture at the front counter
98-99% of transactions and items perfected
Online, real-time fraud detection and prevention
Enterprise-wide electronic journal
Embedded currency transaction reporting

Monetary instrument logging
SAR
Enforced authentication, limits, and supervisor controls
Front-office to back-office collaboration
Seamless access to services and fulfillment

Improve Workflow and Efficiency

Teller Payments Fraud provides end-to-end processing for retail and commercial teller transactions. Integrated teller capture and workflow enable tellers to process 100% of transactions at the teller line. Tellers can perfect 98-99% of transactions presented in the branch. The electronic journal provides a detailed audit trail of the chain of custody for a physical item. Institutions decrease write-offs by up to 85%. An automated workflow enables bidirectional communication between the front and back offices.

Automate Deposit and Payment Requests

Logical steps help them process multiple, complex transactions, including remote and over-the-counter check imaging.

Monetary Transactions

Deposit—Process checking, certificates of deposit, individual retirement accounts, and savings deposits for retail and commercial customers.
Withdrawal—Process checking, savings, CDs, IRAs, and loan withdrawal.
Cash Check—Perform check cashing for on-us and transit items in one transaction.
Payment—Process payments, including loans, utilities, and miscellaneous transactions.
Purchase—Process requests for money orders, cashier’s checks, traveler’s cheques, gift cheques, and gift cards.
Transfer—Transfer amounts from one checking or savings account to another.
Cash Advance—Process cash advances from credit cards.
General Ledger—Perform general ledger credit and debit transactions or general ledger to general ledger transactions.

Non-Monetary Transactions

Holds—Reduce Regulation CC hold violations by providing recommendations for hold periods and hold reasons that comply with the regulation.
Stop Payments—Provide tellers with an immediate response to customer stop payment requests, decreasing delays in placing stop payments.
Currency Transaction Reports/Monetary Instrument Log—Meet compliance requirements with embedded cash aggregation and data collection prompting. Pre-fill transaction and account information to reduce the time and effort tellers need to complete the required data.
Suspicious Activity Reports—Track unusual, irregular, or suspicious monetary transactions.

Improve Efficiency with Virtual Tickets

Virtual tickets eliminate handwritten documents, such as deposit and withdrawal slips, payment coupons, cash-ins, cash-outs, and general ledger tickets. Virtual tickets help FIs reduce paper inventory costs by up to 44%.

Special Handling

Tellers and back-office operators have an automated approach to exception handling for certain items. The teller scans items and sends the physical paper to the back office. In the back office, staff rescans and reconciles items with the teller’s original scan.

Special handling transaction types.

Savings Bond Redemption—Provides redemption values, redeems U.S. Savings Bonds, and collects 1099 interest reporting data.
Foreign Currency Exchange—Handles requests for an exchange of foreign currency or traveler’s cheques for U.S. dollars or U.S. dollars for foreign currency.
Automated Reconcilement—When the back office receives paper items, they are scanned and automatically reconciled with the images captured at the teller line to ensure all items are received and available for processing.

Meet Business Customer Needs

Tellers can add and maintain customers’ change orders, night deposits, and ATM envelopes. Using the daily logs, tellers process night deposits to the accounts and release bags and receipts to authorized individuals. Night deposits and envelopes become part of the permanent log.

Key features

Automatic Dual Control: Requires a second teller to enter an ID and password to authorize an action.
ATM Processing: Processes the ATM envelopes by scanning them or manually entering the information.
Night Deposit Processing: Processes the contents dropped the previous evening as deposits, transfers, payments, and change orders.

Cash Balancing

Compiles an audit trail for investigating instances where a teller is unable to balance cash drawer totals correctly. Tellers enter the amounts of coins, currency, mutilated items, bait, and cash in the cashbox. The solution uses this data to balance to system totals. In addition, the system enforces recycler, vault, ATM, and branch-level balancing.

Key features

Limit Controls: Sets monetary transaction limits for posting cashbox outage discrepancies.
Audit: Compiles an audit trail for investigating teller out-of-balance. Managers can conduct surprise audits when improper activities are found.
Bait Log: Provides an electronic log for each teller’s cashbox bait denominations and serial numbers.

Detect Over-the-Counter Fraud

Evaluate teller transactions at the point of presentment with transaction, image, and BSA/AML analysis. Online, real-time processing provides messages to alert the teller of suspicious activity. Automatic holds, warning messages, overrides, and denials protect the bank’s funds. The teller does not need to be a trained fraud analyst since automation interprets the results and returns decisions.

Meet BSA/AML Compliance Requirements

The solution identifies potential money laundering and enforces due diligence. BSA and AML features help meet regulatory needs such as Know Your Customer (KYC), sanction screening and risk assessment, and regulatory reporting. Cash aggregation identifies reportable transactions. It triggers the reports, populates the data, and prompts the teller to gather the required information.

Serve Your Customers from a Single Application

The Universal Desktop provides seamless access to monetary transactions, services, sales, fulfillment, and advisory support from a single touchpoint. No more need to switch software platforms or move to a different station. The banker can focus on the customer to meet needs and reduce friction caused by long wait times.

Improve Teller Efficiency and Reduce Fraud Loss

From Top 10 to Regional, financial institutions share the same primary challenges regarding their bank teller software. Learn how to stop worrying about your teller challenges and start building on your strategic opportunities.