Improve Teller Efficiency and Reduce Fraud Loss
From Top 10 to Regional, financial institutions share the same primary challenges regarding their teller solutions. Learn how to stop worrying about your teller challenges and start building on your strategic opportunities.
Improve Workflow and Efficiency
Teller Payments Fraud provides end-to-end processing for retail and commercial transactions. Image capture and workflow enable tellers to capture 100% of transactions at the teller line. Tellers can perfect 95-98% of transactions presented in the branch. The electronic journal provides a detailed audit trail that tracks the chain of custody of a physical item. Institutions reduce adjustment rates by 89-90% and decrease write-offs by up to 85%. Automated workflow allows communication between the front and back office.
Automate Deposit and Payment Requests
Teller Payments Fraud guides tellers through deposit and payment requests. Logical steps help them process multiple, complex transactions, including imaging.
Special Handling
Tellers and back-office operators have an automated approach to exception handling for certain items. The teller scans items and sends the physical paper to the back office. In the back office, staff rescans and reconciles items with the teller’s original scan.
Meet Business Customer Needs
Tellers can add and maintain customers’ currency and coin orders, night deposits, and ATM envelopes. Using the daily log, tellers process orders to the accounts and release orders to authorized individuals. Night deposits and envelopes become part of the permanent log.
Cash Balancing
The cash balancing compares the cash in the drawer to system totals. Tellers enter the amounts of coins, currency, mutilated items, bait, and cash in the cashbox. The solution uses this data to balance to system totals. In addition, the system enforces recycler, vault, ATM, and branch-level balancing.

Detect Over-the-Counter Fraud
Evaluate teller transactions at the point of presentment with transaction, image, and BSA/AML analysis. Online, real-time processing provides messages to alert the teller of suspicious activity. Automatic holds, warning messages, overrides, and denials protect the bank’s funds. The teller does not need to be a trained fraud analyst since automation interprets the results and returns decisions.
Meet BSA/AML Compliance Requirements
The solution identifies potential money laundering and enforces due diligence. BSA and AML features help meet regulatory needs such as Know Your Customer (KYC), sanction screening and risk assessment, and regulatory reporting. Cash aggregation identifies reportable transactions. It triggers the reports, populates the data, and prompts the teller to gather the required information.
Serve Your Customers from a Single Application
The Universal Desktop provides seamless access to monetary transactions, services, sales, fulfillment, and advisory support from a single touchpoint. No more need to switch software platforms or move to a different station. The banker can focus on the customer to meet needs and reduce friction caused by long wait times.
