Frictionless Fulfillment

Simplifying self-service, integrating staff assistance, and increasing fulfillment success.

Frictionless Fulfillment Path

The fulfillment path includes a complex series of steps. Done well, neither the banker nor the consumer “feels” the complexity because automation does the heavy lifting.

Our account and loan origination and process supports consumer and business deposit account opening across all entity types, including accelerators for data capture and automated decisioning, in branch or online. Starting from needs analysis, simplify the path to purchasing and onboarding for your customers. A responsive user interface improves their experience. Streamline the application process through consistency, ease of navigation, accelerators, and paperless and e-Signature options. Automated onboarding directs follow-up and transitions the customer to account usage. At the same time, improve efficiency for your staff with automated decisioning, workflow, and compliance.

Business Account Fulfillment

New business account fulfillment requires information, such as business structure and authorized signers. Workflow controls keep the application from moving forward until it captures the required information. Image ingestion is often required to record legal documents for filing. Additional services, such as night deposits, positive pay, and lockbox services, are often attached to the process.

Optimizing Staff Efficiency via Automated Decisioning

Automated decisioning filters applications to reduce the volume of those that need manual banker review. Enforcing internal business policies and compliance parameters via automated rules reduces marginal delivery costs and frees frontline staff to focus their time on high-value relationship opportunities.

Verification Vectors Featured:

Identity and address verification
Debit and credit history decisioning
KYC / OFAC compliance
Fraud and attrition risk scoring

Customer Onboarding

Transition new consumer and business customers into active account usage, strengthening the long-term relationship through timely, relevant engagement. The account-opening process automatically places each customer into a tailored onboarding plan based on their profile and account type to accelerate post-opening relationship growth.