Getting Omni-channel service right.

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Empower customers with self-service option

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Prevent slippage on service level agreements (SLA)

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Simplify access to staff support

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Proactively follow up to validate satisfaction

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Track and manage service requests

Delivering Service Excellence

How can a modern delivery model enable you to deliver on your brand promise of service excellence? By empowering customers with self-service options, preventing SLA slippage, simplifying staff access, and proactively validating customer satisfaction. Watch this short video to learn more about improved service delivery in an Omni-channel world.

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Optimize Retention by Giving Customers a Voice

Listening to feedback related to service events empowers your institution to improve satisfaction and reduce the risk of attrition. A successful Voice of Customer strategy allows you a quantify your customers’ experience, communicate customer care, correct issues that are causing frustration, improve your brand, and retain your base.

Routing Work and Tracking Success

Improve your staff’s efficiency with workflow automation. Streamline direct digital, front-office, and back-office activity with work queue management, notifications and alerts, SLA tracking, work assignment, compliance, and exception handling. Empower your staff to spend less time with the process and more time with your customers.

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Converting Interactions to Relationship Expansion

With the shifting customer preference toward digital channels, quality face-to-face time differentiates relationship building experience. Service interactions provide organic opportunities to explore and meet new customer needs and reduce attrition risk. Expand relationships by turning service events into opportunities.