Customer Support Services2018-12-06T07:28:01+00:00

Customer Support Services

Our team solves problems and provides ongoing technical support, working with you to implement solution updates and enhancements and communicate best practices.

Specialists proactively monitor mission-critical environments, alerting you and providing solutions when issues are detected.

Early Detection and Monitoring Service (EDMS)

Proactively monitors ARGO solutions in a production environment to predict and avoid outages. EDMS uses more than 250 key operational and performance indicators to identify when problems occur or when trends indicate an issue is likely to impact mission-critical operations. (Click the icons to learn more.)

 Predict

  • Monitor more than 250 operational metrics

  • Predict and eliminate issues leading to outages

  • Verify the health, status, and connectivity of production applications

 React

  • Immediately detect issues

  • Eliminate 5.5-hour detection that occurs with traditional help desk support—the time it takes to obtain diagnostic data

  • Provide access to diagnostic data

 Recover

  • Isolate problems

  • Resolve short-term or long-term issues

  • Ensure processing of queued data

  • Resolve server processing problems

 Report

  • Provide data for trend analysis and peer comparisons

  • Track key operational and performance metrics

  • Support hardware and network planning, device replacement, and software maintenance

Proactively monitors ARGO solutions in a production environment to predict and avoid outages. EDMS uses more than 250 key operational and performance indicators to identify when problems occur or when trends indicate an issue is likely to impact mission-critical operations.

Customer Support

Customer Support

Contact our specialists for help operating and maintaining your mission-critical production environments.

Available plans include options for support during typical business hours or full 24/7 access, comprehensive case management capabilities, and upgrade assistance.

Careers

Support Services

Provides environment planning, capacity verification, and source code management.

Delivers on-site environmental audits of production workstations and servers to certify optimal performance.

Helps with configuration management, which reduces risk and provides information to maintain configuration files.

Customer support