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About Elizabeth Johnstone

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So far Elizabeth Johnstone has created 111 blog entries.

As Branch Roles Shift, Banks Struggle…

...to capture crucial digital customer insights. As the role of [...]

By |2026-01-14T15:19:01+00:00January 14, 2026|Financial Services, Customer Experience, Omni-Channel Delivery, Role of the Banker, Customer Engagement, Recent Insights|Comments Off on As Branch Roles Shift, Banks Struggle…
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The Evolving Branch: A Critical Line of Defense Against Fraud

Many leading banks view branches as essential for growth and [...]

By |2025-12-16T17:47:14+00:00December 16, 2025|Recent Insights, Financial Services, Fraud & AML, Risk and Fraud, Teller Payments Fraud|Comments Off on The Evolving Branch: A Critical Line of Defense Against Fraud
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Revolutions on Deck: The Trends Poised to Define Fintech and Banking in 2026

"In 2026, banks must have the ability to mine customer [...]

By |2025-12-10T17:16:19+00:00December 10, 2025|Customer Engagement, Recent Insights, Customer Experience, Financial Services|Comments Off on Revolutions on Deck: The Trends Poised to Define Fintech and Banking in 2026
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5 Banking Marketing Obstacles and How to Conquer Them

Today’s customers expect their banking interactions to be highly personalized [...]

By |2026-05-26T18:38:32+00:00September 29, 2025|Sales Management, Financial Services, Customer Experience, Acquisition, Customer Engagement|Comments Off on 5 Banking Marketing Obstacles and How to Conquer Them
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