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Make Your Cross-Channel Customer Engagement Actionable – BAI Article

With listening technology, an omnichannel architecture, and more, bankers today [...]

By |2025-06-24T17:58:47+00:00June 24, 2025|Financial Services, Fraud & AML, Risk and Fraud, Recent Insights|Comments Off on Make Your Cross-Channel Customer Engagement Actionable – BAI Article

​Driving Value Results with Analytics and Decisioning

This article examines how analytic and decision models allow FIs [...]

By |2025-06-20T13:55:42+00:00June 19, 2025|Financial Services, Omni-Channel Collaboration, Omni-Channel Delivery, Analytics|Comments Off on ​Driving Value Results with Analytics and Decisioning

Unlocking the Competitive Advantages of Proactive Customer Engagement

Proactive CE differentiates an FI from its peers, giving it [...]

By |2025-04-30T20:39:19+00:00April 30, 2025|Financial Services, Customer Experience, Omni-Channel Delivery, Customer Engagement|Comments Off on Unlocking the Competitive Advantages of Proactive Customer Engagement

Acquiring Customers and Expanding Relationships with Referrals

Describes how Connects referral capabilities, embedded part of the sales and service [...]

By |2025-01-17T14:50:56+00:00January 17, 2025|Role of the Banker, Sales Management, Financial Services, Omni-Channel Delivery, Acquisition|Comments Off on Acquiring Customers and Expanding Relationships with Referrals
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