
Empower customers across channels

Integrate digital self-service with human assistance

Simplify the fulfillment process with paperless and e-Signature

Deepen relationships with targeted onboarding engagement plans
Omni Fulfillment
How can you delight customers and meet their expectations from anywhere at any time with a frictionless fulfillment experience? What does it take to rapidly retarget applications abandoned in digital channels? Take a few minutes to learn how you can increase deposit and loan revenue through your customers’ channels of choice.
Omni-Channel Collaboration and Delivery
Omni-channel collaboration facilitates an end-to-end fulfillment process for self-service or banker-led account and loan origination. The system includes common features along with channel-specific functionality for workflow and exception handling. Staff have a 360-degree view of all customer activity, insight, and data across channels.
Omni-channel delivery equips customers to start, stop, and resume their activities smoothly between digital and staff channels. It offers full visibility across channels to the customer and the institution. This results in a “know me” experience through digital, branch, and contact center activity.
Learn more: Omni-Channel Sales and Service
Frictionless Fulfillment Path
The fulfillment path includes a complex series of steps. Done well, neither the banker nor the consumer “feels” the complexity because automation does the heavy lifting.
Starting from needs analysis, simplify the path to purchasing and onboarding for your customers. A responsive user interface improves their experience. Streamline the application process through consistency, ease of navigation, accelerators, and paperless and e-Signature options. Automated onboarding directs follow-up and transitions the customer to account usage. At the same time, improve efficiency for your staff with automated decisioning, workflow, and compliance.
Read more: Omni-Channel Fulfillment
Abandonment Retargeting
It’s estimated that at least 80 percent of purchases, including applications for new accounts, are left in the cart. Studies show that if the applicant is retargeted within 30 minutes, 30 percent can be guided to completion. The key is to detect the abandoned process, time the best response, and provide a clear call to action to help them finish the process.
Automated Decisioning
Automated decisioning filters applications to reduce the volume of those that need banker review. Decisioning makes sure your business policies are followed and compliance needs are met. Automated decisions reduce marginal costs and free staff to focus on high-value opportunities with a high chance of closing.
Examples of decisioning factors include:
- Identity verification
- Address verification
- Debit history decisioning
- Credit decisioning
- KYC/OFAC
- Fraud risk
- Attrition risk
Risk Management
Identity theft is one of the fastest-growing crimes in the U.S. Numerous data breaches and fraud schemes have made it easy for criminals to obtain consumer data. Self-service digital access gives consumers choice, convenience, and control, but it also increases fraud and risk.
We provide a 360-degree customer authentication and fraud prevention strategy with six capabilities
Learn more: Mitigating Risk and Managing Fraud