Solution: Omni Sales and Service
Does a rapidly evolving financial environment have you wondering how to:
Increase competitiveness in a digital-centric environment
Differentiate value along customer journey stages
Grow customer acquisition for deposits and lending
Expand Omni channel delivery capability
Balance digital / human asset allocation
Enhance customer relevance
Manage risk in a digital age
What if you could meet these challenges while optimizing revenue, improving operational efficiency, and reducing cost?
Digital Marketing detects and engages customers based on digitally sensed needs.
Detect presence and website navigation
Measure signal strength to quantify intent
Capture data to target early engagement
Increase influence with directed intelligent responses
Balance digital versus human engagement
Customer Engagement translates full journey interaction into enhanced user experience.
Listen to customer’s digitally sensed and self-disclosed needs
Respond with timely and relevant content
Engage reactively and proactively
Communicate via most effective methods and media
“Remember” prior interactions cross channel and enterprise-wide
Omni Fulfillment strategy facilitates frictionless cross-channel capability.
Reduce application time-to-completion
Accelerate data capture
Increase efficiency with paperless and e-Signature
Automate credit decisioning for revenue lift and risk reduction
Risk Management employs loss prevention strategies.
Authenticate and verify customer identification
Align credit risk management with institution policy
Ensure compliance with regulatory requirements
Mitigate transactional risk
Predict and report attrition risk as quantified by scoring analytics
Reduce abandonment risk through retargeting
With decades of experience and elevated R&D spend driving a digital transformation business model, ARGO continues enhancement of Sales & Service 2020 to achieve these objectives:
Engaging customers earlier in the customer journey through migration from a passive website to a proactive detection
Advancing customer engagement around needs
Achieving Omni delivery for improved customer experience, better cost efficiency, better utilization of human assets in the branch/contact center, and improved deposit/lending fulfillment