Solution: Omni-channel Delivery

Introducing ARGO Connects

Your financial environment is changing. Do you wonder how to:

  • Be more competitive in a digital world

  • Add value in all stages of the customer journey

  • Acquire more deposit and lending customers

  • Expand your delivery capability across channels

  • Balance your use of staff and automation

  • Be more relevant to your customers

  • Manage risk

What if you could meet these challenges while optimizing revenue, improving operational efficiency, and reducing cost?

Lead generation detects and engages customers based on their needs.

  • Detect visitor presence and website navigation

  • Measure their activity and quantify intent

  • Capture data to engage them sooner

  • Influence their decisions with intelligent responses

  • Balance the use of staff and digital resources

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Customer Engagement improves customer experience throughout the customer journey.

  • Listen to customer needs

  • Respond with timely and relevant help

  • Engage both proactively and reactively

  • Retain information for enterprise-wide use

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Omni Fulfillment empowers customers across channels.

  • Speed up the application process

  • Improve the capture of data

  • Reduce paper waste and inefficiency

  • Automate application decisions

  • Increase revenue

  • Reduce risk

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Risk Management prevents loss.

  • Authenticate and verify customer identification

  • Reduce the risk of abandonments

  • Manage credit risk to align with your policy

  • Reduce transactional risk

  • Predict and reduce customer attrition

  • Meet compliance and regulatory demands

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With decades of experience and elevated R&D spend driving a digital transformation business model, the ARGO Connects solution achieves these objectives:

  • Engaging customers earlier in the customer journey through migration from a passive website to a proactive detection

  • Advancing customer engagement around needs

  • Achieving Omni delivery for improved customer experience, better cost efficiency, better utilization of human assets in the branch/contact center, and improved deposit/lending fulfillment

Feedback surveys, market segmentation, lifetime value analytics, frictionless Omni-fulfillment, and automated decisioning augment and refine lending and deposit solutions.

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